Payment Information
We have selected PayPal as our on-line payment vendor because of the superior layers of protection they provide our customers. PayPal provides a quick, secure, means of online payment via any major credit card or bank account. If you do not already have a Paypal account, it takes only minutes to set-up and can be easily funded. We want you to order with confidence knowing that your credit card information resides securely with paypal. The moment you begin the purchasing process, you should see the following icon in the bottom right hand corner of your screen indicating that you are on a secure website.
By pressing the checkout button after placing items in your shopping cart, you will be taken to our online order page, which is hosted on Paypal's secure servers. Today, there are almost 100 million people actively using Paypal, and we (GuitarKitsUSA.com) have successfully completed thousands of transactions via this payment method. Visit the “Reviews” section of our website for actual customer feedback. All shipping charges will be clearly displayed before final payment is required. No sales tax is collected with the exception of delivery addresses located in Iowa. Seller charges 6% sales tax for all items shipped to Iowa residents.
If during any part of the checkout process you have questions or feel uncomfortable, you can always contact us at: info@guitarkitsusa.com
Shipping Information
Domestic and Canadian Purchases
We ship all of our products within 48 hours of payment with over 95% of the items shipping within 24 hours. Purchases are sent to the customers registered Paypal shipping address. The majority of our packages are sent via USPS Priority Mail and arrive within 2-3 days of payment. Please check the product detail page of the items that you are purchasing, we might offer additional shipping methods for the item or offer combined shipping discounts. We will always try to combine shipping costs wherever possible, if you feel at the time of checkout that these discounts are not occurring, please contact us at: info@guitarkitsusa.com
International Purchases
Currently, we are directing all international customers to use our eBay store to complete their purchases. Although their fees are substantial and often prohibit us from offering the promotions we do at GuitarKitsUSA.com, their buyer protection, international tracking information and ability to provide the correct custom forms is superior to other ecommerce solutions at this time. We have fans in over 30 countries that have bought our parts via our eBay store. Be sure to checkout our ebay feedback to learn of the perfect score we maintain and read the comments left by our customers who have loved their experiences with GuitarKitsUSA. International customers visit: http://stores.ebay.com/GuitarKitsUSA
Returns/Exchanges
If you are not satisfied with your purchase for any reason, you may return the the item for a refund. Returned items must be received within 14 days following the delivery date of the goods. The refund will be for the amount of the merchandise less the original shipping and handling costs. Seller is not responsible for the return shipping costs or returned items lost in the mail. It is recommended that returned items are sent via a delivery method with tracking and signature confirmation.
Privacy Policy
GUITARKITSUSA.COM respects your privacy. We will not sell, rent, or loan any identifiable information regarding our customers to any third party. Any information you give us is held with the utmost care and security, and will not be used in ways to which you have not consented. The purpose of this privacy policy is state the way in which we use and protect information which you provide while using our website. GUITARKITSUSA.COM may elect to change this privacy policy from time to time through updating this page. This current privacy policy is effective from June 1st, 2011.
What Information We Collect
GUITARKITSUSA.COM collects the following information from our customers: Name, address, email address, and other information relevant to the purchase of items from this websites. We require this information in order to better understand your needs as well as to provide you with the best service possible as well as for internal record keeping, order verification, customer support purposes, and promotion emails regarding special offers, new products or other information. Please note that we will not sell, lease or distribute your personal information to third parties without your permission or unless we are required by law to do so.
GUITARKITSUSA.COM is committed to ensuring that the information you provide is secure. In order to prevent the unauthorized access or disclosure of information we utilize appropriate physical, managerial as well as electronic procedures for the purpose of safeguarding and securing all information collected. GUITARKITSUSA.COM uses cookies to assist us in analyzing data regarding web page traffic and to ultimately improve our web site so that we may customize it to the needs of customers. We only use information from cookies for statistical purposes and any identifiable information is not saved, nor do not gain access to your computer through the use of cookies except for information that you choose to share with our company.
For more information please contact us at: info@guitarkitsusa.com
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